Privacy Policy

1. Information We Collect

We collect different types of information to provide accurate hearing solutions and therapy.

2. How We Use Your Information

We Softone uses personal data solely for legitimate, lawful, and necessary purposes connected with the provision and improvement of its healthcare and allied services, including the following:

• Treatment & Customization: To interpret hearing tests, program hearing aids to your specific loss, and design speech therapy curriculums.
• Order Fulfillment: To process payments, ship hearing aids, and manage returns/repairs.
• Customer Support: To provide remote adjustments (tele-audiology) or troubleshoot device issues.
• Appointment Management: To schedule, confirm, and remind you of therapy sessions or check-ups.
• Quality Improvement: To analyze service outcomes, treatment efficacy, and clinical methodologies using data that has been anonymized in a manner that permanently removes all personally identifiable elements and cannot reasonably be used to identify or re-identify any individual, either directly or indirectly. Such anonymized data is used strictly for internal research, training, and service improvement purposes.

3. Sharing of Information

We do not sell your personal data. We only share data in the following necessary circumstances:

• Hearing Aid Manufacturers: If we order a custom ear mold or a specific device from brands like Phonak, Signia, or Starkey, we must provide them with your ear impression scans and audiogram data to manufacture the device.
• Service Providers: Third-party vendors who handle shipping (couriers), payment processing, or clinic management software. They are contractually bound to keep your data secure.
• Legal Compliance: It may disclose personal data, including sensitive personal data, only where such disclosure is required under applicable law, pursuant to a valid court order, governmental directive, or regulatory requirement. Where legally permissible and not prohibited by law, Softone shall make reasonable efforts to notify the concerned data principal prior to such disclosure, or as soon as practicable thereafter, so as to enable the data principal to seek appropriate legal remedies, if any.
• Healthcare Collaboration: With your explicit consent, we may share therapy progress with your ENT specialist or primary care physician.

4. Data Storage and Security

Softone implements reasonable and appropriate industry-standard technical and organizational security measures, including encryption, firewalls, access controls, and secure server infrastructure, to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

• Electronic Health Records (EHR): Your medical data is stored in a secure, access-controlled digital environment.
• Retention: We retain your medical records for the duration required by local healthcare laws (typically 3–10 years depending on jurisdiction) and financial records as required by tax laws.
• Deletion and Anonymization Post-Retention: Upon expiry of the applicable retention period, and where there is no ongoing legal, regulatory, or contractual requirement to retain such data, Softone shall securely delete, erase, or permanently anonymize personal data using industry-accepted methods designed to prevent reconstruction, retrieval, or re-identification. Where deletion is not technically feasible, data shall be irreversibly anonymized and retained solely for statistical or compliance purposes.

5. Your Rights

Depending on your jurisdiction, you have the following rights:

• Right to Access: You may request a copy of your medical records and personal data.
• Right to Correction: You may request that we correct any inaccurate medical or contact information.
• Right to Deletion: You may ask us to delete non-essential data (note: medical records legally required to be kept cannot be deleted immediately).
• Right to Withdraw Consent: You may withdraw consent for marketing communications at any time.
• Procedure for Exercising Rights: Requests to exercise the above rights may be submitted by email or in writing to Softone using the contact details provided in this Privacy Policy. For the protection of your data, Softone may require reasonable identity verification before processing any request. Softone shall acknowledge and respond to valid requests within a reasonable period, and in any event within the timelines prescribed under applicable law, unless a longer period is lawfully required due to the complexity or nature of the request. Where a request cannot be fulfilled due to legal or regulatory obligations, Softone shall provide a reasoned explanation to the data principal.

6. Children's Privacy

Given that Softone provides speech therapy to children:

• We only collect data on children under the age of 18 with the explicit consent of a parent or legal guardian.
• Parents have the right to review their child's medical records and direct us to delete them, subject to medical retention laws.

7. Updates to This Policy

• We may revise or update this Privacy Policy from time to time to reflect changes in its data processing practices, services, or applicable legal and regulatory requirements. The date of the most recent update shall always be displayed at the top of this Privacy Policy.
• Where such updates are material, we may provide additional notice through its website, application, or other reasonable means. Your continued access to or use of Softone’s website, applications, or services after the effective date of an updated Privacy Policy shall be deemed to constitute your acceptance of such revised terms, unless otherwise required by applicable law.

8. Contact Us

If you have questions about this policy or wish to exercise your data rights, please contact our Data Privacy Officer at:

• Softone Hearing & Speech
• Email: info@softonehearing.com
• Phone: +91-8155055551
• Address: First Floor, 16-19, Paris Plaza, B/s Torrent Power, Cinema Rd, Japan Market, Delhi Gate,Surat, Gujarat 395003